Public Statement Regarding Customy Pickups in Brazil

Public Statement Regarding Customy Pickups in Brazil

Lambertones Pickups is no longer affiliated with Customy Pickups in Brazil. Our partnership was originally limited in scope, created only to make the Crema humbucker available to players within Brazil.

Unfortunately, Customy has acted outside of that agreement with multiple violations. As a result, we can no longer ensure that any pickups sold under our name through Customy, including the Crema and especially any other models, are built to Lambertones’ standards of tone, quality, and craftsmanship.

To support Brazilian players who may have unknowingly purchased pickups beyond the Crema model through Customy, we are introducing a one-time exchange program. Any pickup claimed to be a Lambertones model other than the Crema, purchased from Customy, may be exchanged directly with us for a verified, authentic Lambertones pickup. 

Our mission has always been to help guitarists love their tone, and we remain committed to that promise with integrity, excellence, and transparency.

One-Time Exchange Program Details

Step 1: Collect appropriate data and proof of purchase

Please gather clear photos of your pickups (including backplates with identifying markers) along with any supporting documentation such as payment receipts, shipping confirmations, or screenshots of listings from Customy. 

Step 2: Contact Lambertones directly

Email the above information to: legal@lambertones.com . You can expect a reply within 2 business days with instructions or a request for additional information to process the exchange.

Step 3: Receive your authentic Lambertones

Once we receive your Customy ‘Lambertones,’ they will be recycled and you will receive an authentic Lambertones set with the closest available aesthetic option. Lambertones reserves the right to deny any exchange if sufficient proof of purchase or authenticity cannot be established, or if fulfilling the request is not feasible.

Terms & Conditions

This is a one-for-one exchange program. You are responsible for the shipping costs to us, and we will invoice you DDP for the return shipping. You are volunteering to give up your Custom "Lambertones" in exchange for authentic Lambertones. Lambertones is not liable for exchanging any pickups without prior authorization following Step 2. "Crema" models were produced with authorized specificifications are not eligible for exchange.

Final Thoughts

We are not making a profit on this program and will not add margin to shipping fees or duties. While this situation is regrettable and stems from a breach of trust, this exchange program represents our commitment to integrity and to making things right for tone enthusiast guitar players in Brazil.

- Lambertones Pickups